Frequently Asked Questions (FAQ)

What if I can’t find my box?
It doesn’t often happen, but every once in a while, a box goes missing. Please contact us as soon as possible and we’ll help you figure it out: 677-2600 or .(JavaScript must be enabled to view this email address)

How do I pay?
With a credit card or PayPal account.

When will my credit card or PayPal account be charged? 
You will be charged on the day your box is ready for pickup.

How will I remember to pick up my box? 
You’ll get a timely reminder email to help you remember. 

What if I want to cancel, suspend or change my subscription?
No problem.  Just contact us at .(JavaScript must be enabled to view this email address) or 677-2600 and we will take care of it.  We require one week’s advance notice so we can make the changes in plenty of time.

What are your subscription plans?
You may choose to get a box every week, or every other week.

What if I can’t get through a whole box even every other week?
If it takes a while for you to get through a box of veggies, and even an every other week box is too much, we hope you can find a friend or neighbor to share a subscription with.

What if I’m not sure if I really want to sign up, or if I have more questions? 
Please contact us at .(JavaScript must be enabled to view this email address) or 677-2600.  We’ll be happy to help.

What if I forget to pick up my box?
Your box will remain at the pickup location for two days. After that, your box will be donated.

I noticed there is a about a two week wait before I can get my first box.  Why is that?
We plan our box contents two weeks in advance.  This gives us time to order and transport produce from outside Alaska.

Is the produce organic?
The boxes are a blend of local and organic.  Since there aren’t that many certified organic farms in Alaska, filling a box with local organic produce is a tough thing to do.  Occasionally we get an Alaska Grown organic vegetable, but everything we bring up from outside the state is certified organic.

Will you be delivering to more cities and towns outside south central Alaska soon? 
We would love to provide food grown in Alaska throughout the state, but right now we don’t have any plans to expand the number of communities we deliver to.

What kinds of people are interested in Glacier Valley produce boxes? 
People who want to support Alaskan farms and farmers are attracted to our boxes.  People who like to eat seasonally subscribe to our boxes. People who want to lower their carbon footprint by eating as locally as possible love our boxes.  People who know that Alaska Grown produce tastes better seek out our boxes.  All these people realize that Glacier Valley Farm CSA is not a grocery store, and are willing to trade a little convenience for the satisfaction of knowing where their food comes from.

Will I get charged shipping on my Groupon box? 
No.  Delivery is free for all groupon boxes.

What is the Groupon fine print? 
Groupons are available to new customers only.  If you currently have a subscription or have had one in the past, you won’t be able to redeem a Groupon.  When redeeming your Groupon you will have to log in. If you have never logged into our site before, you will have to create a profile with a username,  password, email and pickup location.

When is the best time to redeem my Groupon?
If you’re really enthusiastic about getting a weekly produce box, sign up right away and get cooking! If you’d like to get a box that has the most Alaskan produce in it, our farms really come on line in July. From July through October, our boxes consist of almost or entirely 100% Alaskan-grown produce, and they are jam-packed with food.